Legal
Refunds & Cancellations
When an order can be cancelled, what a cancellation costs, and how a refund is returned to you.
Last updated [—] · Version [—]
- Terms of ServiceRules for using NexG as a guest
- Privacy PolicyWhat we collect and why
- Cookie PolicyCookies and similar tech
- Refunds & CancellationsWhen you get your money back
- Merchant TermsFor businesses selling on NexG
- Rider AgreementFor delivery partners
Questions?
Our support team can explain any section — they can’t change it, but they can help you understand it.
Contact supportDraft for review. This text is a structure and a starting point. It must be reviewed by a Kenyan lawyer before publication and is not legal advice.
Not drafted yet
When an order can be cancelled, what a cancellation costs, and how a refund is returned to you. It will be published here in full, with a plain-English summary beside every section, once it has been drafted and reviewed.
If you need to know how this works before then, ask us and a person will answer.